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Adding maintainRx To Your Benefits Plan

380 views 4 August 26, 2019 Updated on March 13, 2025 clienthelp

If your organization has added maintainRx to your benefits plan, you will need to let your plan members know about this change. Plan members with maintenance medication will need to transition their prescriptions to sparrow’s pharmacy partner, GreenShield Pharmacy. With maintainRx, your employee benefits plan will not reimburse them for maintenance medication if they order from another pharmacy.

GroupHEALTH supports Paper Free communications: comprehensive information for plan members about maintainRx is available online, in print-friendly format, at grouphealth.ca/member/maintainrx.

LETTING YOUR PLAN MEMBERS KNOW ABOUT THIS CHANGE

By copying and pasting the following wording in an email to your plan members, you can let them know about this change, and give them direct access to online information about maintainRx.

COPY AND PASTE THE FOLLOWING WORDING TO SEND TO YOUR PLAN MEMBERS

EMAIL SUBJECT:

An Important Change To Your Employee Benefits Plan

EMAIL BODY:

I wanted to let you know that your employee benefit plan now includes maintainRx, a service that lowers the cost of prescription drugs and increases the convenience to plan members by requiring plan members to order maintenance medications from sparrow, your health and wellness app, and our pharmacy partner, GreenShield Pharmacy, an online pharmacy that delivers medication right to your door.

If you have been prescribed maintenance medications you must order them from sparrow’s pharmacy partner, GreenShield Pharmacy to receive reimbursement. GreenShield Pharmacy will dispense and ship a 90 day supply of your maintenance medication to any Canadian address.

If you have been prescribed maintenance medications, you will need to move your maintenance medication prescriptions to GreenShield Pharmacy. To get started with maintainRx and sparrow’s pharmacy services, download the sparrow app from the Apple App Store or Google Play or visit mysparrow.ca. If it’s your first time using sparrow, you’ll need to register for an account. To learn how, click here.

If you have any questions about this change, please contact me directly.

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Communicating Plan Changes
  • Adding maintainRx To Your Benefits Plan
  • Update to your Out of Country coverage
  • Notifying Your Employees: Gender Affirmation Coverage Now Available
  • Notifying Your Employees: Changes to Travel Coverage & Trip Cancellation
  • Keeping Employees Informed About The Coronavirus and Their Benefits
  • MSP Elimination: Communicating This Change to Your Employees
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Please note, this Knowledge Base does not override the terms and provisions of your Group Policy. You are responsible for administering your plan in accordance with the terms outlined in your contract. Your company may not have applied for all benefits described in this guide. Please refer to your Benefits Handbook for the actual benefits contained in your plan.

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