Receiving Bills & Making Premium Payments

961 views March 19, 2018 July 20, 2022 ghclienthelp 6

How to Receive Your Billing Statements

Each month, GroupHEALTH produces a Billing Statement indicating the premiums due for the month. As the Plan Administrator, you will receive an email from GroupHEALTH with a notification advising the current bill is available on WEBS™. Previous Billing Statements are available on WEBS™ under “Billing Statements & Notifications.”

Making Premium Payments

Pre-authorized Payments
Your pre-authorized debit (PAD) for the monthly premium will be withdrawn on the 10th of each month. If you are not yet signed up for PAD, please contact your GroupHEALTH Representative for assistance.

Late Payments and Policy Suspension
If payment is not received by the 23rd of the month following the billing date, a reminder letter will be sent. If the premium remains unpaid by the 1st of the following month, the group policy will be suspended.


  • Review and audit your Billing Statement on a monthly basis to make sure information is correct, and to ensure that all your requested changes have been implemented.
  • Pay your bill in full and let adjustments catch up. Do not add or deduct member premiums from the Billing Statement prior to payment.
  • To make member changes, please complete the appropriate change request within 31 days.
  • Direct any inquiries concerning outstanding balances to your GroupHEALTH Representative.


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