Notifying Your Employees: Changes to Out of Country, Accident & Serious Illness, and Medical Second Opinion

1648 views July 23, 2021 July 27, 2021 ghclienthelp 27

The insurers and service providers for several key coverages in your GroupHEALTH benefits plan are changing. These updates will offer more comprehensive coverage and improve your plan members’ overall benefits experience.

By copying and pasting the following wording in an email to your plan members, you can let them know about this change, and give them direct access to online resources to support them.

Important: Refer to your benefits booklet to confirm if any of these coverages are excluded from your plan. The coverages (and their descriptions) that are not included should be removed from the body of your email before sending to your employees.


An Important Change To Your Employee Benefits Plan


I wanted to let you know that GroupHEALTH will be making some changes to the providers of key coverages in your employee benefit plan on October 1, 2021. These changes will offer you an improved overall benefits experience and, in some cases, more robust coverage.

  • Out of Country and Trip Cancellation: Emergency medical assistance and coverage when travelling outside of Canada will be provided by Industrial Alliance, while Trident Global Assistance will manage all inquiries, emergency support, and claims. If you are traveling out of country on or after October 1, 2021 and need assistance, you will need to contact Trident Global Assistance.
  • Medical Second Opinion: Getting a doctor’s second opinion on medical diagnoses, including mental health diagnoses, will be provided through WorldCare.
  • Basic and Optional Accident & Serious Illness (ASI) and Basic, Optional Accidental Death & Dismemberment (AD&D), and Optional Critical Illness (Optional CI): Peace of mind when the unexpected happens (accidents, loss of life, or diagnosis of a serious illness). Service and claims support will be provided by Disability Management Institute (DMI).

GroupHEALTH will be communicating with you directly on how you can start working with the new providers and using these coverages.  

If you have any questions about this change, please contact me directly. 

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