The TELUS Health Brand has evolved to deliver quality health services directly into the hands of your plan members, including TELUS Health (formerly LifeWorks), TELUS Health Virtual Care (formerly Akira by TELUS Health) and TELUS Health Virtual Pharmacy (formerly Alliance Pharmacy).
Read more on each of the TELUS Health services and how they support your plan members below. Please refer to your benefits booklet to confirm which TELUS Health benefits are included in your plan.
TELUS Health (formerly LifeWorks)
TELUS Health offers 24/7 support with life, health, family, money, work, and everything in between.
Whether you have questions about handling stress, maintaining relationships, challenges at work, parenting & childcare, health & fitness, or managing money, TELUS Health is available for confidential information and support.
Plan members can access TELUS Health and all its services:
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- Through the TELUS Health One App
- Download the TELUS Health One App or update the LifeWorks App to the TELUS Health One App on the Apple App Store or on Google Play.
- Sign in using the user ID health and the password Support
- By visiting the website
- Go to one.telushealth.com
- Sign in using the user ID health and the password Support
- By phone
- Call: 1.866.331.6851
- Through the TELUS Health One App
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For more information on TELUS Health have your plan members visit the Member Solutions Centre. Find the TELUS Health QR code flyer to download the mobile app here: TELUS Health Flyover QR Code.
TELUS Health Virtual Care (formerly Akira by TELUS Health)
TELUS Health Virtual Care is an online service that provides on-demand medical assistance wherever and whenever your plan members need it. TELUS Health Virtual Care connects users with primary care providers without using valuable sick days or personal time for doctor visits.
Your plan members and their families can consult confidentially with an accredited doctor or nurse practitioner by video conference using a phone, tablet or computer. The TELUS Health Virtual Care medical team can diagnose medical concerns, write prescriptions, order diagnostic tests and refer patients to doctors and other specialists.
The benefits of TELUS Health Virtual Care for your business:
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- Support a healthier, happier workforce
- Provide your plan members and their families with fast, confidential access to healthcare
- Lower costs & reduce absenteeism
- Health-related absenteeism costs Canadian employers about $16 billion annually.
- Support employee mental health
- TELUS Health Virtual Care offers face-to-face counselling and specialized digital therapy.
- Protect productivity
- Offer the convenience and flexibility your plan members need during working hours.
- Support a healthier, happier workforce
To use TELUS Health Virtual Care:
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- Visit the TELUS Health Virtual Care registration page
They will need their policy number and certificate number to register. These can be found on their benefits card. - Follow the instructions on the screen to set up their TELUS Health Virtual Care account
They will use their email address as their TELUS Health Virtual Care account ID. - Once registered, they can download the TELUS Health Virtual Care app on the Apple App Store or on Google Play.
- Visit the TELUS Health Virtual Care registration page
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For more information on TELUS Health Virtual Care have your plan members visit the Member Solutions Centre.
TELUS Health Virtual Pharmacy (formerly Alliance Pharmacy)
Prescription drugs continue to be a major contributor to rising healthcare costs in Canada. That’s why GroupHEALTH offers value-added services such as TELUS Virtual Pharmacy to save plan members time and money when filling their prescriptions.
What TELUS Health Virtual Pharmacy offers your plan members
TELUS Health Virtual Pharmacy is a central dispensing pharmacy that receives and processes prescriptions at a central location and delivers medication anywhere in Canada (excluding Quebec).
Connect 1:1 with a pharmacist from anywhere
The TELUS Health Virtual Pharmacy platform provides a convenient, private, and friendly digital pharmacy experience to Canadians from coast to coast.
Complimentary delivery
Discreetly packaged and safely delivered in 1-3 business days, with key order updates and tracking too.
Manage the whole family’s prescriptions in one place
View and manage each family member’s medications, refills, and renewals from the personalized online dashboard.
Get automatic refill and renewal reminders
Ensure medication doesn’t run out unexpectedly.
Simplify your medication regimen
MedPack makes it easier than ever to manage multiple medications. Organized by date and time of day in individually sealed packs, it’s easy to take and keep organized.
To learn more about TELUS Health Virtual Pharmacy visit their website here.