Plan Administrator Knowledge Base

Welcome to the sparrow's nest: Your toolkit for everything sparrow

We’re charting a better path with sparrow.

sparrow is a wellness concierge that empowers GroupHEALTH plan members to prioritize their whole health. By transforming the landscape of healthcare accessibility, sparrow gives plan members seamless access to comprehensive care so they can proactively manage their mental and physical health.

By partnering with GroupHEALTH and providing your plan members with access to this robust and unique platform, it shows them that their employer cares about their mental and physical well-being. What a great employee experience and retention strategy!

Get to know sparrow

sparrow is an end-to-end wellness concierge that empowers GroupHEALTH plan members to prioritize their whole health and well-being.

sparrow offers plan members seamless, comprehensive, and personalized access to their own team of medical professionals, enabling them to proactively manage their mental and physical health from one centralized app.

With sparrow, your plan members have unified access to:

  • Enhanced mental health support, including kids’ mental health, digital iCBT, and a network of over 5,000 therapists nationally ready to provide effective, high-quality care, in over 30 languages.
  • Access to our direct and seamless virtual healthcare solution, with telemedicine services connecting plan members to a licensed physician in under 10 minutes.
  • Access to our integrated pharmacy services which combine the trusted expertise of licensed pharmacists with the ease and accessibility of a digital platform.
  • A gateway to a transformed Employee & Family Assistance Program (EFAP) that includes critical incident support, 24/7 crisis support, substance-use management, and other resources that go beyond expectation from traditional EFAP.
  • Peace of mind and confidence in their healthcare diagnoses with Medical Second Opinion, knowing you’re receiving the right treatment for the best outcome.
  • Support from dieticians, coaches, and trained experts to help them navigate all aspects of work, health, and life.
  • And so much more

What services are available to you in sparrow may vary based on your plan design, check your benefit booklet for coverage information. For assistance or if you would like to upgrade to the complete sparrow experience, please contact your GroupHEALTH representative.

Tools to support your plan administration

Help your people leaders and your plan members know what’s changing, for the better! Below you’ll find some material and resources to assist you in communicating this update to your teams.

Let’s show you around sparrow

Join us for quarterly webinars, where we show you more about sparrow and how it supports your plan members’ in elevating their mental and physical health.

Looking for a recorded session – click here.

Frequently Asked Questions

sparrow is an end-to-end wellness concierge that empowers GroupHEALTH plan members to prioritize their whole health. sparrow offers plan members seamless, comprehensive, and personalized access to their own team of medical professionals, enabling them to proactively manage their mental and physical health from one centralized app.