Sometimes events happen in the workplace that require extra support—whether it’s a serious accident, sudden medical emergency, or the loss of a colleague. In these moments, having the right help matters.
24/7 Crisis Line – Always Available
Plan members can access immediate emotional support at any time through sparrow’s 24/7 Crisis Support Line, which is included as part of your Employee Assistance Program (EAP).
Crisis Support Line: 1-866-644-6881
This confidential service connects individuals with a trained counsellor right away, day or night.
Fee-for-Service: Trauma Intervention Support
In addition to 24/7 crisis line access, sparrow also offers paid trauma intervention services to support the broader needs of your workplace following a critical event. These services may include:
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On-site debriefing sessions
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Individual counselling for affected employees
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Management consultation to support leaders and teams
These services are designed to help restore stability, offer psychological support, and guide teams through difficult moments with care.
If you have questions about trauma support for your workplace, please contact the sparrow team directly at:
Questions?
If you have any questions about Trauma Support or any other fee-for-service offerings available through sparrow, please reach out to your GroupHEALTH representative.