How to Receive Your Billing Statements
Each month, GroupHEALTH produces a Billing Statement indicating the premiums due for the month. As the Plan Administrator, you will receive an email from GroupHEALTH with a notification advising the current bill is available on WEBS™. Previous Billing Statements are available on WEBS™ under “Billing Statements & Notifications.”
Making Premium Payments
Pre-authorized Payments
Your pre-authorized debit (PAD) for the monthly premium will be withdrawn on the 10th of each month. If you are not yet signed up for PAD, please contact your GroupHEALTH Representative for assistance.
Late Payments and Policy Suspension
If payment is not received by the 23rd of the month following the billing date, a reminder letter will be sent. If the premium remains unpaid by the 1st of the following month, the group policy may be suspended.
Tip!
- Review and audit your Billing Statement on a monthly basis to make sure information is correct such as annual earnings, coverage and eligible members only are on the plan.
- If you are currently not receiving your bill at a time during the month that aligns with your payroll reconciliation, please connect with your GroupHEALTH Representative to arrange a monthly billing date.
- To make member changes, please complete the appropriate change request within 31 days.
- Direct any inquiries concerning outstanding balances to your GroupHEALTH Representative.